Dispute paypal transaction without account full#
The policy “entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any”. Reading over the PayPal buyer protection policy, I am not sure why your claim was refused. But if you paid directly through PayPal, then PayPal’s buyer protection policy takes precedence over Depop’s. If you opted for the former, under Depop’s buyer protection policy you are entitled to a full refund if your item doesn’t arrive or isn’t as described, if you report the issue to Depop within 180 days from the date of purchase. Sign up for the fun stuff with our rundown of must-reads, pop culture and tips for the weekend, every Saturday morning Here’s where it gets confusing: you can also pay through Depop Payments using PayPal, or you can choose to pay directly through PayPal, also within the Depop app.
Depop Payments allows buyers to pay using various methods including Apple Pay, Google Pay or credit card. Since 2021 Depop has had its own payment platform, Depop Payments, which is how you pay “inside the app”. The Depop buyer protection policy states: “We can’t protect you if your purchase was made online but outside of Depop, or in person.” Unfortunately, there is a disclaimer which requires that “you pay for your item inside the Depop app”. In your case, a hole that wasn’t mentioned in the listing should qualify.
You’re right that Depop has a buyer protection policy that should entitle you to a full refund if your item is significantly not as described. Second, Depop and PayPal do have conflicting terms and conditions, which is confusing. Someone selling their handbag for extra cash generally won’t have the same level of diligence about product descriptions and disclosures, or the same knowledge of Australian consumer law, as a large retailer. Often this isn’t malicious – most personal sellers are in a rush, which means they’ve overlooked details buyers might see as important. While you might not always get a reliable answer, in my experience, nine times out of 10 you will find out information that wasn’t included in the original listing. But it can be difficult to navigate consumer protections, and even harder to weed out dishonest buyers and sellers.Īs best practice, I tend to ask as many questions as possible before buying.
Shopping second-hand from private sellers is a great way to support a circular economy and sustainable fashion. Kat says: First, this is very poor etiquette by the Depop seller. If the platform says I’m eligible for a refund but the payment provider says I’m not, who’s right? – Nadia in Victoria
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